Can someone recommend for my company a customer service software for handling emails?
Will be good if it have the following features:
1. Customer can rate
2. Can define KPI ( time of response etc) for each service agent.
3. Hosted solution
4. Good support options.
Will be good if it have the following features:
1. Customer can rate
2. Can define KPI ( time of response etc) for each service agent.
3. Hosted solution
4. Good support options.