Hi, so i purchased an item on a UK website https://urbanspecies.co.uk/ 3 weeks ago on 31 July 2019 (Wednesday).
Then received an sms on 1 August 2019 (Thursday) mentioning my order has been shipped.
Enquired via e-mail on 10 August 2019 (Saturday) on the order status, their staff mentioned my order is on the way to me & it has been sent by standard International mail. They added average postage time from UK to Singapore is 12/14 working days, but it can at times take up to 6 weeks to arrive.
As per their shipping information, Standard delivery means that UK customers should receive their goods 7 - 14 days after dispatch. As some items are specially made per order, European customers within 14-21 days & rest of The World Customers should receive their goods 28 - 36 days after dispatch.
Noticed that after placing my order & hitting the checkout button, there is only an order number but no way to track the delivery status.
As of today, i'm still keeping a lookout & waiting for the said order as i have yet to receive it. Anyone else had similar experiences when it comes to online purchases? Especially from international websites?
Then received an sms on 1 August 2019 (Thursday) mentioning my order has been shipped.
Enquired via e-mail on 10 August 2019 (Saturday) on the order status, their staff mentioned my order is on the way to me & it has been sent by standard International mail. They added average postage time from UK to Singapore is 12/14 working days, but it can at times take up to 6 weeks to arrive.
As per their shipping information, Standard delivery means that UK customers should receive their goods 7 - 14 days after dispatch. As some items are specially made per order, European customers within 14-21 days & rest of The World Customers should receive their goods 28 - 36 days after dispatch.
Noticed that after placing my order & hitting the checkout button, there is only an order number but no way to track the delivery status.
As of today, i'm still keeping a lookout & waiting for the said order as i have yet to receive it. Anyone else had similar experiences when it comes to online purchases? Especially from international websites?